Privacy policy

We take your privacy seriously and are committed to safeguarding your personal information at Solon Consultancy Est. (which term includes all subsidiaries of Solon Consultancy Est.) referred as (“Company”, “we” or “us”, “Solon Consultancy” or “Solon”). We value you as our client, respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the sources of your personal information that we may collect from you or that you may provide to us, our purposes for collecting and processing your information, and our practices for collecting, using, maintaining, retaining, protecting and disclosing that information.

If you have any questions or concerns about this privacy policy or your personal information, please contact us using the details provided in the Section – “How do you contact us?” at the end of this Privacy Policy.

The sources of your personal data collected (collectively referred to as “Platforms” in this policy) may include without limitation the following:

Solon Consultancy websites: These are websites we created for you that are operated by us, they include websites operated by Solon under our own domains and web addresses (URLs) and our own micro-sites that are part of a third-party social media networks such as Facebook, Twitter, or Instagram.

Emails, text messaging services, phone calls, and other electronic messages (e.g. sent in messengers (WhatsApp, etc.)): These are the electronic text-based interaction between you and Solon.

nbsp; Online/Offline registration forms: These include printed/digital registrations, surveys, or questionnaires Solon may collect via registration forms, events, and various promotions when you participate in one of our events or visit our promotional stands during conferences, fairs, etc.

Advertising: You might interact with one of our or our partners’ advertisements on our or third party websites and we might receive and collect this information.

Career Portal / Career Section of our sites: These include recruitment portals across Solon.

Data we create: Solon may also create data about you, when you contract or use our services.

Data from other sources: These include social media networks, market research agencies, Solon representatives, Solon promotional partners, public sources, and data received when we acquire other companies.

Solon Public Wi-Fi: Any usage of the Solon public Wi-Fi network at our registered offices.

The type of personal information we collect on or through our platforms, why we collect and how we use the personal information are explained in the following:

3.1 To respond to any queries or expression of interest made by you:

We would use your personal data to help us respond to your queries or expression of interest and to ensure we help you find the right service/solution that suits your needs. We may receive your personal data through one of the following channels:

When you send us an enquiry, via our website/social media page/call/WhatsApp or other messenger, regarding one of our services/solutions; When you participate in one of our events or visit our stands during conferences, etc., to enquire about our services/solutions; When you may have expressed interest about our services/solutions through our third-party representatives; When you visit our offices or contact our staff/employees regarding any of our services/solutions.

We collect the following personal information: name, email address, position, title, employer name, phone number, nationality and details of your enquiry pursuant to our legitimate business interests. In certain cases, your enquiry may relate to a specific service request, for example: raising an enquiry regarding a specific service/solution. For such requests, we need to use your personal information to help us respond to your request and to fulfill our contractual obligations under the requested service/solution. Additionally, when you call us, we may maintain a record of the communications, including call recordings, in pursuit of our legitimate business interest to monitor and improve the quality of our customer support.

3.2 To enter into or to conclude agreements/contracts

Once you have decided to move forward and avail our services/solutions, we collect personal data such as name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID, contact to conclude the contractual arrangements to finalize the provision of services/solutions and to facilitate payment arrangements. Additionally, to provide services/solutions, we are required to carry out security clearance/kyc/due diligence procedures of our customer in compliance to local laws and pursuant to our legitimate business interest to combat any fraudulent or prohibited transactions.

3.3 To request your feedback, and to respond to complaints:

Your satisfaction is our utmost priority and we proactively take necessary steps to ensure you are well satisfied with our services/solutions. To help us respond to your feedback or complaints, we collect the following personal information: name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID, contact, transaction details (such as service/solution you received) and your feedback/complaints. We collect and use your personal information in pursuit of our legitimate business interests to address your concerns and to take necessary steps towards continual improvement.

3.4 To personalize and provide you with information about Solon’s services/solutions:

We may combine the information we receive and collect about you to better understand your interests and preferences so that we can provide you with an experience that is tailored to those interests and preferences. For example, we may do this by notifying you of any events conducted by Solon, or sending you personalized offers, discounts or promotions by email (where you have agreed to receive our emails), or advertising content that is relevant to your interests. It is in our legitimate business interests to send you information about Solon’s services/solutions.

3.5 To facilitate email campaigns carried out by our sales and marketing team:

As part of our email campaigns, we may track whenever you receive, open, click a link, or download any attachments from an e-mail you receive from Solon. We may carry out automated profiling of such information to evaluate your interest in our services/solutions offerings. This processing will enable us to identify and target potential customers or business partners, tailor our marketing and provide you with relevant and timely content based on your interests, in pursuit of our legitimate business interests.

3.6 To facilitate Advertisements:

Solon may use the personal information you provide us for commercial purposes to help us tailor advertisements for you. We may partner with third parties to help us display relevant advertising and to manage our advertising across multiple channels including social media platforms. Our third-party partners may use cookies and non cookie-based technologies to help us show you advertising based upon your browsing activities and interests.

3.7 To establish a working relationship with our Clients and Business Partners:

We collect/receive personal information about you through one of the following channels:
When you send us an enquiry for services/solutions or if you were previously engaged under a relevant agreement with us; When you participate in any of our events (including webinars) organized or hosted by Solon; When our employees or representatives visit events organized by external organizations (including the company you represent); We may collect data from our employees or representatives who share a professional/personal relationship with you; or We may collect from publicly available information that you have shared on professional networking platforms (e.g.: LinkedIn).

We collect the following personal information: name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID. We use this information for the purposes listed below, in pursuit of our legitimate business interests to share information relating to Solon services/solutions; to invite you to future events that may be of interest to you and/ or the company you represent; and to establish a working relationship with the company you represent.

3.8 To enter into, renew or fulfill contracts with you and Business Partners:

We collect and use personal information such as name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID to facilitate the performance of the contract between Solon and the Company you represent. We may also collect personal information (such as Name, contact details, passport/ government ID, etc.,) of the employees of your Company that would be coming to our premises to facilitate security pass clearance pursuant to our legitimate business interest and to fulfill our contractual obligations.

3.9 To enter into a Commercial or Investment relationship:

We collect and use personal information when you enter into a commercial or investment relationship (as a shareholder or buyer of some of our services/solutions) with Solon or any of its subsidiaries. It is in accordance with Contractual obligations to collect the following Data either directly from you, or from the company for which you work or represent: name, email address, position, title, employer name, phone number, nationality, passport, visa details, address, national ID Name, postal address, email address, date and place of birth, percentage of capital and voting rights held, other data but strictly linked to the investment.

3.10 To comply with legal requirements and exercise or defend legal claims:

We may need to process and retain your personal information to comply with legal requirements to which we are subject (for example in relation to certain licensing). It is in our legitimate interests to process personal information for the purposes of exercising and defending legal claims. Processing personal information may also be necessary to ensure compliance with the relevant legal and regulatory obligations.

3.11 To process your payments and protect against fraudulent transactions:

We may need to process your personal information to keep your payments safe and secure and protect against fraudulent transactions. It is in our legitimate interests to process personal information to keep your payments secure and to prevent fraud. We may also require your personal information to send payment reminders and legal intimations in case of overdue payments. Processing personal information in this way may also be necessary to ensure compliance with the relevant legal and regulatory obligations.

3.12 To comply with any opt-out or do not disturb requests we receive from you:

We understand that you may prefer for us not to contact you with any offers, promotions or details of our solutions and services. In the event you opt-out, we may be required to maintain information such as name, email ID/contact number and the subscription(s) that you have opted out of to ensure compliance with your requests. Also, in the future, if you wish to hear from us, you may at any time, contact us to opt-in and we would be happy to keep you posted about our latest offers, promotions and/or details of our products and services.

3.13 To comply with health and safety obligations:

We may be required to process your medical information or any other health related information in the event of an accident or injury at our premises. It is our legitimate interest for the management of accidents and injuries occurring in our premises. This information would also be required for the improvement of the accident prevention system (including fire protection and prevention against foreseeable natural and technological risks). It could also possibly be required for legal purposes or to prepare for and defend against legal claims.

3.14 Other information we collect

There is other information we may collect that does not directly reveal your specific identity or does not directly relate to you as an individual. We may automatically collect the following information pursuant to our legitimate business interests when you visit our website or utilize our services/solutions:

Your equipment, browsing actions and patterns, collected automatically as you navigate through our websites.

Usage details, time of requests, browser types, operating system, IP addresses and information collected through cookies, web beacons and other tracking technologies.

Details of your visits to our website, including traffic data, location data, logs and other communication data and the resources that you access and use on the website.

The information we may collect automatically is statistical data. It helps us to improve our Website and to deliver a better and more personalized service by enabling us to:

Estimate our audience size and usage patterns.

Store information about your preferences, allowing us to customize our website according to your individual interests.

Speed up your searches and recognize you when you return to our Website.

The technologies we may use for this automatic data collection might include:

Cookies: A cookie is a small piece of data, which includes an identifier made of letters and numbers that is sent by a web browser and stored on your computer. Cookies are used as a reliable mechanism to remember information about you, so your interaction with our website is seamlessly simple. Cookies typically do not contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from some cookies.

Flash Cookies: Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.

Web Beacons: Pages of the Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs. pixel tags and single-pixel gifs) that permit Solon, for example, to count users who have visited those pages or opened an e-mail and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We might use these cookies for the following purposes:

To identify you when you visit our platforms and to help you navigate through our platforms;

To help determine if you are logged into our platforms:

To store information about your preferences and to personalize our platforms for you;

To secure and protect your user account and our platforms; and

3.15 Information we receive from others

We work closely with third parties and might receive information about you from them as well. We ask these individuals to confirm that you are happy to hear from us.

Contact us: You may contact us using the details provided in the section – ‘How do you contact us?’.

We may disclose personal information that we collect, or you provide as described in this privacy policy:

We may share your personal information with any member of the Solon (Solon Group), including subsidiaries, affiliates and holding companies, in order to enable you to request our services, to process your payments, understand your preferences, conclude a sale, facilitate any requests, send you information about solutions and services that may be of interest to you and conduct other activities described in this privacy policy. Such group companies (Solon Group) are located outside the European Economic Area (“EEA“).

We may use carefully selected third parties to perform services on our behalf or to assist us with the provision of services/solutions to you. For example, we may engage third party agents, distribution partners cloud service providers, IT service providers and other third parties to support and facilitate services sales, brand promotions, marketing, advertising, communications, to personalize and optimize our service, to analyze and enhance data (including data about users’ interactions with our services), and to provide legal, accounting, insurance, marketing, audit and other professional services. While providing such services, these third parties may have access to your personal information.

We may share your personal information with select business partners in sectors including banking, consulting, insurance and other industries in pursuit of our legitimate business interests.

Where required or permitted by law, personal information may be provided to others, such as regulators and law enforcement agencies.

We may share to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all the Solon’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Solon about our Website users/Clients is among the assets transferred.

We may share with government or regulatory authorities upon request to comply with any court order, law or legal process.

We may share with other companies and organizations for the purposes of fraud protection and credit risk reduction if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Solon, our Customers or others.

The personal information that we collect from you may be transferred to, and stored at, a destination outside the EEA (for example, in Dubai). It may also be processed by staff operating outside the EEA who work for us or for one of our third-party vendors. We will take all steps that are reasonably necessary to ensure that your personal information is treated securely and in accordance with this privacy policy and applicable data protection laws, including, where relevant, entering EU standard contractual clauses (or equivalent measures) with the party outside the EEA receiving the personal information. We carry out such transfers to facilitate the performance of our contract and in pursuit of our legitimate business interests of helping us serve you better. We have implemented adequate safeguards to protect and secure the information involved in such transfers. When and if we transfer personal information outside of EU, we either transfer personal information to countries that provide an adequate level of protection (as determined by the European Commission) or we have appropriate safeguards in place. Appropriate safeguards to cover these transfers are in the form of standard contractual/data protection clauses adopted by the European Commission.

We will only keep your personal information for as long as is reasonably necessary taking into consideration our need to answer queries or resolve problems, any other purpose outlined above or to comply with legal requirements under applicable law(s). This means that we may retain your personal information for a reasonable period, for example, till the end of the consultancy contract with the organization you represent, or after your query has been addressed. In certain cases, we may retain your personal information for a longer period where extended retention periods are required by law or regulation and to establish, exercise or defend our legal rights. We will ensure that it is disposed of in a secure manner when it’s no longer needed.

Your personal data security is an important concern to us. We provide the utmost care in secure transmission of your personal information from your computer, smartphone, and other electronic devices to our servers. We use industry security standards to safeguard the confidentiality of your information (e.g. firewalls, etc.) and to make sure that your personal information is secure with us.

Measures we take include:

• Placing confidentiality requirements on our staff and service providers;
• Restriction of access to your personal information to employees and third parties strictly on a need to know basis, such as to respond to your enquiry or request;
• Destroying or anonymizing personal information if it is no longer needed for the purposes for which it was collected; and
• Using secure communication channels for transmitting personal data.

The safety and security of your information and data also depend on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website (if applicable), you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

If you are subject to laws that provide you with such rights, you may have certain rights in relation to your personal information given below.

If you wish to access any of these rights, we may ask you for additional information to confirm your identity and for security purposes, before disclosing personal information to you. We reserve the right to charge a fee where permitted by law; for example, if your request is manifestly unfounded or excessive.

If you would like to access the below rights, you may send us an email at office@solonconsultancy.com. We shall aim to comply with all requests within reasonable time in-line with applicable laws. We may not always be able to fully address your request, for example,

• if it would impact the confidentiality we owe to others, or
• if we are legally entitled to deal with the request in a different way; or
• if your request involves deletion of information that is required to comply with the legal requirements.

We will make every reasonable effort to honor your request in-line with applicable laws. In the event we require additional time due to the complexity of the request, we shall promptly inform you of the same.

The right to access

You have the right to obtain confirmation as to whether we process personal data about you, receive a copy of your personal data held by us, and obtain certain other information about how and why we process your personal data (like the information provided in this privacy statement).

The right to rectification

You have the right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your name or address) and to have incomplete personal data completed.

The right to restrict processing of personal data

You have the right to restrict our processing of your personal data in the following cases:

Temporarily for a period when you have contested for the accuracy of the personal data;

Temporarily for a period when you have objected for the legitimate interest identified by us,

Your personal data have been unlawfully processed and you request the restriction of processing instead of deletion;

The personal data are no longer necessary in relation to the purposes for which they were collected and processed but the personal data are required by you to establish, exercise or defend legal claims;

We can continue to use your personal information following a request for restriction, where:

we have your consent; or

to establish, exercise or defend legal claims; or

to protect the rights of another natural or legal person.

The right to erasure (also known as ‘the right to be forgotten’)

You have the right to obtain deletion of your personal data in the following cases:

The personal data are no longer necessary in relation to the purposes for which they were collected and processed;

Our lawful basis for processing is consent, you withdraw consent and we have no other lawful basis for the processing;

Our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us, you object to our processing and we do not have overriding legitimate grounds;

You object to our processing for direct marketing purposes;

Your personal data have been unlawfully processed; and

Your personal data must be erased to comply with a legal obligation under EEA to which we are subject.

We are not required to comply with your request to erase personal information if the processing of your personal information is necessary:

For compliance with a legal obligation; or

For the establishment, exercise or defence of legal claims.

The right to object to the processing of personal data

You have the right to object to our processing of your personal data in the following cases:

Our lawful basis for processing is that the processing is necessary for a legitimate interest pursued by us and our processing for direct marketing purposes.

The right to data portability

You have the right to receive your personal data provided to us and have the right to send the data to another organization (or ask us to do so if technically feasible) where our lawful basis for processing the personal data is consent or necessity for the performance of our contract with you and the processing is carried out by automated means.

The right to withdraw consent at any time (where processing is based on consent).

Where we process personal data based on consent, individuals have a right to withdraw consent at any time.

The right to lodge a complaint with a supervisory authority

If you are not content with how we manage your personal information, you can lodge a complaint with a supervisory authority in your country of residence, place of work or the country in which an alleged infringement of data protection law has occurred within the EEA. We sincerely hope that you will never need to, but if you do want to complain about our use of personal data, you can contact us in one of the ways mentioned in Section – ‘How do you contact us?’. We will look into and respond to any complaints we receive.

This policy may change from time to time. Your continued use of our platforms after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

In case of any queries related to this policy, you can contact using the following email: office@solonconsultancy.com.